Privacy Policy

Who are we ?

Our website address is : https://www.belleflamme.ca/fr/.

Comments

When you leave a comment on our site, the data entered in the comment form, as well as your IP address and browser user agent, is collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to verify that you are using it. The Gravatar privacy policy is available here : https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.

Media

If you upload images to the site, we advise you to avoid uploading images containing EXIF data of GPS coordinates. People visiting your site can download and extract location data from these images.

Cookies

If you leave a comment on our site, you will be asked to save your name, email address and site in cookies. This is only for your convenience so you don’t have to enter this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be set to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check ” Remember me “, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a publication, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply indicates the ID of the publication you just modified. It expires after one day.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles…). Content embedded from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have an account logged on their website.

Use and transmission of your personal data

If you request a password reset, your IP address will be included in the reset email.

How long your data is stored

If you leave a comment, the comment and its metadata are kept indefinitely. This will automatically recognize and approve subsequent comments instead of leaving them in the moderation queue.

For accounts that register on our site (if any), we also store the personal data specified in their profile. All accounts can view, edit or delete their personal information at any time (with the exception of their login). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the data you have provided to us. You can also request the deletion of your personal data. This does not take into account data stored for administrative, legal or security purposes.

Where your data is sent

Visitor comments can be checked with an automated comment detection service.

WPML

WPML uses cookies to identify the current language of the visitor, the language last viewed and the language of users who have logged in.

When you use the plugin, WPML will share data about the site through Installer. No data directly related to the user will be shared.

We collect information when you place an order on our store.

WooCommerce

What we collect and store

During your visit to the site, we follow :

  • Products you have seen : we use these to, for example, display products you have recently seen
  • Location, IP address and browser type : we use them to estimate taxes and shipping costs
  • Shipping address : we will ask you to enter it to estimate the shipping costs before you place the order, and to send you the order !

We use cookies to track the contents of the shopping cart as you browse our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, shipping address, e-mail, phone number, payment/credit card information and possibly account information such as login and password. This information will be used for :

  • Sending information about your account and order
  • Respond to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our store
  • Comply with any legal obligation, such as tax calculation
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to pre-populate the order validation for future orders.

We generally store your information for as long as we need it for the purposes for which we collect and use it, and we are not legally obligated to continue to do so. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email and billing and shipping addresses.

We also store comments or notices, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide to us. For example, store administrators and managers have access to :

  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, email and billing and shipping information.

Our team has access to this information to process orders, process refunds and assist you.

What we share with others

We share data with third parties who help us manage our store orders and services; for example —

Payments

We accept payment by PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to complete the payment, such as the total amount or billing information.

Please read PayPal’s privacy policy for more details.

Cache system

This site uses caching to facilitate faster response times and a better user experience. Caching potentially stores a copy of every web page displayed on this site. All cache files are temporary and are never accessible to a third party, unless required to obtain technical support from the cache extension provider. Cache files expire on a schedule set by the site administrator, but can easily be purged by the administrator before their natural expiration, if necessary. Please see https://quic.cloud/privacy-policy/ for more details.